Field Service Technician

Location: Burnaby, British Columbia

Be part of a team that is tackling one of the largest challenges of our generation. As a Svante employee, you will apply your talents in ways that make a difference in our world by directly contributing towards technologies to reduce greenhouse gas emissions.

Svante is a clean energy technology company with a credible solution for capturing point-source CO₂ emissions and accelerating the global transition to a lower-carbon economy.

The Field Service Technician has responsibility for on-site installation, troubleshooting and maintenance of company products. The FST will assist with servicing of in-house test equipment when not required at site locations. The FST will work fairly autonomously to perform maintenance service of various products and provide customer feedback. Extensive travel is required.

Supported by the Machine Division Director (MDD) and RAM Product Leaders (RPLs), the FST will perform the role of service and maintenance of Svante products including communication of technical information to technical and non-technical contacts and absorbing their feedback on related issues. The FST will support plant Operations by responding to requests for troubleshooting, maintenance and repair. The FST will provide feedback on any problems and recommends potential improvements.

Together with the MDD and RPLs, the FST will define standard documents, tools and data collection methods to determine the root cause of any performance shortfalls as well as determination of appropriate intervals for routine maintenance and replacement of machine wear components.

FST’s Customers: FST’s Suppliers:
  • Operations Manager – requests for support

  • RAM Product Leaders – service requirements and targets

  • Supply chain – Purchasing support documentation

  • Plant engineering – machine maintenance requirements documentation

  • Technical Services – training and maintenance documentation

  • RAM Product Leaders – requirements and targets

  • Machine fabricator – maintenance requirements

  • Supply chain – Purchased parts

  • VPP – Vision, Goals and Objectives

  • Plant engineering – site specific requirements

Responsibilities

  • Oversees maintenance of products on customer sites.
  • Conducts tests to ensure product is working correctly.
  • Trains customers.
  • Troubleshoots installation problems.
  • Works closely with development, production and product management teams to continually improve products and practices.
  • Updates documentation of installations and specifications, maintains technical and customer documents.
  • Carries out other assigned projects and tasks

Skills and Qualifications

  • Education: Millwright Ticket or equivalent experience
  • Experience: at least 2 years in commissioning, maintaining, or installing related equipment
  • Experience with troubleshooting complicated mechanical systems
  • Well organized, meticulous individual with strong problem-solving skills.
  • Customer service focus
  • Excellent verbal and written communication skills
  • Ability to work effectively and professionally with various personalities and skill levels
  • Ability to travel
  • Ability to work under pressure in a dynamic setting